Awnings.US - Policies
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5 Day
Shipping Guarantee |
All
our awnings are custom made to you specifications within
5 business days.
Our promise is to ship your order within 5
business Days of your order as long as it is place
before 12:00 a.m. Eastern Time. Example you place the
order on Monday 9:00 a.m. - we will ship 5 business days
later, i.e. Monday the following week.If we do not
ship in time, we will waive the shipping charges.
This applies to the continuous 48 states of the USA
only.
Please be aware, the time it takes from our
production facility to you depends largely on the
carrier and is beyond our control. |
| Return
Policy |
| While we do
accept returns, please understand your awning is made
specifically for you, your choice of colors, size,
etc. Hence, we can not re-sell your awning.
We will salvage the components of your awning, but
have to charge you a 30% restocking fee (on the
original sale).
If you are returning a non-defective product, you
must pay return shipping fees.
In order to return your product: You must contact
us to get a valid RA within 30 days from the
date your product left the warehouse (regardless of when
you actually took delivery of the product) and get your
product to a shipper to return back to us. It does
not have to be back in our warehouse within 30 days, but
it does have to be in the possession of the shipper
(along with the valid RA).
All returns must be complete. If your return
is not complete, it will be rejected and returned back
to you. All returns must include the following:
- Original packaging (box, corner board, styrofoam,
plastic bags, etc.)
- Valid Return Authorization (RA).
- Original packing slip.
- All accessories (transformers, antennas, remote
controls, batteries, etc.)
- Documentation (manuals, warranty cards,
registration information, etc.)
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| Shipping
Policy |
| All
products will be shipped by the carrier of our choice.
Most carriers require a shipping phone number, to
contact you to arrange receiving.
All Items will be delivered to a ground floor
location in one or more shipping cartons. Some assembly
will be necessary.
The customer will be responsible for any fees
resulting from a declined or delayed shipment, if such
arrangements were made at the customers request.
Currently, all products can be shipped to
Continental USA only.
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