Awnings.US - Policies

5 Day Shipping Guarantee

All our awnings are custom made to you specifications within 5 business days.
Our promise is to ship your order within  5 business Days of your order as long as it is place before 12:00 a.m. Eastern Time. Example you place the order on Monday 9:00 a.m. - we will ship 5 business days later, i.e. Monday the following week.

If we do not ship in time, we will waive the shipping charges.
This applies to the continuous 48 states of the USA only. Please be aware, the time it takes from our production facility to you depends largely on the carrier and is beyond our control.

Return Policy

While we do accept returns, please understand your awning is made specifically for you, your choice of colors, size, etc. Hence, we can not re-sell your awning.

We will salvage the components of your awning, but have to charge you a 30% restocking fee (on the original sale). If you are returning a non-defective product, you must pay return shipping fees.

In order to return your product: You must contact us to get a valid RA within 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) and get your product to a shipper to return back to us.  It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RA).

All returns must be complete. If your return is not complete, it will be rejected and returned back to you.  All returns must include the following:

  • Original packaging (box, corner board, styrofoam, plastic bags, etc.)
  • Valid Return Authorization (RA).
  • Original packing slip.
  • All accessories (transformers, antennas, remote controls, batteries, etc.)
  • Documentation (manuals, warranty cards, registration information, etc.)

Shipping Policy

All products will be shipped by the carrier of our choice. Most carriers require a shipping phone number, to contact you to arrange receiving.

All Items will be delivered to a ground floor location in one or more shipping cartons. Some assembly will be necessary. The customer will be responsible for any fees resulting from a declined or delayed shipment, if such arrangements were made at the customers request.

Currently, all products can be shipped to Continental USA only.